Tourists exit on a city bus at Capital Transit Center on Thursday 20th of July 2023. Over a dozen people were on the bus that had come at Dredge Lake Road bus stop. Dredge Lake Road bus stop returning to downtown. (Katie Anastas/KTOO)


To Ron Verheul and his wife, Lucy, the Mendenhall Glacier was an absolute must-see. The challenge was how to get there.


span style=”font-weight 400 ;”>”I was planning to ride the city bus since I wanted to save money. Lucy wanted to go on the tour bus. We were at a crossroads on which direction we would decide,” Verheul said.


When they stepped off their cruise ship, and went to the visitor center on the dock, they realized that the decision was already made for them.


The span style=”font-weight 400 ;”>”They informed us that the tour bus wasn’t operating,” he said. “So there were no alternative. .”


A dozen additional guests joined the couple who were in Vancouver, Canada, on the at 2:30 p.m. bus ride from downtown to the Dredge Lake Road bus stop to downtown on a Thursday.


Tour bus trips for Mendenhall Glacier Mendenhall Glacier sold out halfway into the season, travelers are increasingly taking the city bus for transportation to and from the top Juneau tourist destination.

Pushed to the limits

Industry experts were expecting this summer to be busier than ever before, as cruise ships reverted to pre-pandemic capacities. The the most popular destination in Juneau is being squeezed.

The U.S. Forest Service allows 517,650 people to go to the glacier for commercial tours during the tourism season. The limit is based upon an analysis of the environmental impact of the region, which includes the infrastructure on the glacier. When tour operators receive their permit number they begin selling tours.


The span style=”font-weight 400 ;”>”In the past, the biggest provider has not utilized all of their permits. They’ve been able to distribute permits in the middle to late time of the season.” explained Alexandra Pierce Tourism Manager of the city. “But this year, they’re making use of all of their permits. .”


There aren’t additional permits available to distribute to other businesses that sell tours that run on a day at the dock. In the meantime, unless tourists booked tours beforehand and have booked tours in advance, they aren’t able to take tours on tour buses to the most visited attraction.


The span style=”font-weight 400 ;”>”These other operators also sold out in anticipation of a redistribution, which will not take place,” Pierce said. “We’re at a point in which a significant number of people who would like to go to the glacier won’t be able to do so. capacity to .”


Pierce stated that Pierce said that the Forest Service has an extra 50, 000 permits that it can save for later on in the year. Even if they were to distribute the permits to tour companies, it won’t be enough satisfy the demand.


“It’s only a tiny fraction of what we really require,” Pierce said.

The Forest Service is also considering expanding its facilities, which will permit more permits. The proposed plan includes additional parking, a brand welcoming center that is being renovated, as well as new trails.

The Capital Transit bus bound for the Mendenhall Valley parks at the downtown transit center. (Katie Anastas/KTOO)

Demand for tourist services and resident use are at odds


As the demand of tourists for city buses increases, Juneau residents are feeling the effects.


If the buses are crowded drivers must pass passengers by at stop stops. This has occurred more than 40 times in May, based on the data collected by Capital Transit staff. In an Excel report that Pierce provided to the Juneau Assembly on Thursday, the number of people who were left in one location between one and 29 at stops along the route.


For instance:


  • In May, at 2:17 p.m. Ten people were abandoned in the Yadaa.at Kale Juneau-Douglas High School bus stop.

  • At 6:50 on June 2, p.m eleven people were evicted from Fred Meyer. Fred Meyer stop.

  • On the 12th of July at 9:40 a.m. 25 people were evicted from the central transit station.


Juneau Assembly member Michelle Hale has been riding Capital Transit for more than one year. In an Assembly meeting held earlier in the month she stated that the availability in public transport was crucial for a lot of the regular passengers.


The span style=”font-weight 400 ;”>”Often people who ride on the bus are our poorest citizens – but not always and they may not be able to determine who to address the complaint,” she told the Assembly.

If a city has enough drivers available they can be added to routes that are in high demand. However, with a nationwide driver shortage that is affecting equally Capital Transit and tour companies and tour companies, this isn’t likely to happen often enough to satisfy the demands.


Pierce told her she’s heard stories of people who couldn’t catch a bus from Fred Meyer with their groceries or missing flights due to the fact that they were unable to travel by bus into the terminal. However, the city isn’t able to stop people from using public transport.


” style=”font-weight 400 ;”>”If we or you visit New York and ride the subway, or go to London and take the Tube and then the Tube, we won’t see a small stop at the turnstile, which says “You don’t reside here”” she added. “Our responsibility as the local transit authority is to make sure that transit is available to everyone .”

A sign in the city’s Capital Transit center warns tourists that using an express bus from the downtown area to Mendenhall Glacier means a longer ride and 1.5 mile hike. (Katie Anastas/KTOO)

A tip for tourists


Capital Transit is a considerably less expensive alternative to tour buses and travelers know that. Although tickets for city buses are only $2 for adults, tour companies cost between $50-$70 for each person.


“On the forums and travel blogs the city bus is sort of described as a hack,” Pierce said.


If the price of time is money, Capital Transit might not be a bargain. The sign outside the transit station in downtown warns passengers that bus trips can be as long as two hours in total. The bus does not go all up to the parking lot for the visitor center The nearest stopping point can be found 1.5 millimeters away.


“Expect that the journey will take a minimum of four hours round-trip in downtown” it reads and then explains it is “private tour buses will take 30 minutes for each trip.”


Verheul stated that, among the stop along the route of the bus and the walk to Dredge Lake Road, the excursion occupied the bulk all of Juneau.


“The coach is more of a milk-run,” the man said.


The lack tour options for glaciers has forced tourists to other options including the Mount Roberts tramway or whale spotting. Cheryl Zachary, who was visiting Juneau on a Thursday morning from Ohio was on Capital Transit from downtown to Glacier Gardens, a botanical garden close to Fred Meyer.


Its style=”font-weight 400 ;”>”Whenever I travel, I prefer to travel by public transportation,” she said. “I believe that you have the chance to meet people from the area and get a sense about what it’s live in the area. .”


The cost was reasonable and the price was reasonable. Zachary was staying in an airport hotel.


“If it were us to Uber from the hotel back, we’ll pay around 30 dollars,” she explained.

View of Mendenhall Glacier from the Kaxdigoowu Heen Dei trailhead, on Friday 21st July, 2023. (Katie Anastas/KTOO)

‘Too many people’


It is also doing all it can to offer other opportunities for tourists to experience the glacier in tours. They’ve also issued permits for the parking lot on Kaxdigoowu Heen Dei Trail. Kaxdigoowu Heen Dei Trail with stunning views of glaciers.


The city has appointed a consultant to take a examine Juneau’s public transportation system. Pierce stated that the city initially employed them to help with the design of the new route for buses that would allow tourists to get around downtown. They’re currently looking into how Capital Transit might do to be available to tourists and residents throughout the peak season.


Both projects highlight the key issues Juneau is facing in terms of tourism.


Its style=”font-weight 400 ;”>”We have a shore excursion capacity and demand issue at Juneau,” Pierce said. “We’ve always been an ideal place that has a wide range of options and lots of things you can do. But we have too many people in the present. .”


Pierce stated that they will have suggestions for this Valley bus route in front of city officials in the coming month. At the same time, she would like Juneau citizens to be aware that that the city is working on the solution.


“span style=”font-weight 400 ;”>”I believe we’ll have an increase in the number of pedestrians,” she said. “We’ll finish this year and we’ll have lots of winter projects to complete. .”